SHIPPING AND HANDLING

Confirm

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It usually takes 1-4 business days for your order . We will send you an email if the processing time takes longer than expected.

Delivery Delay
Many countries have reduced flights because of COVID-19, your packages maybe take longer to deliver as normal, but we will do our best to ship your order earlier. We beg for your understanding.

Shipping

flat rate shipping: We offer Free express shipping to US-CA-AU-UK

COUNTRY
 
SHIPPING METHOD
SHIPPING TIME
(EXCLUDES PROCESSING TIME)
 

to US-CA-AU-UK

Free Shipping

5-8 business days
     

 

Delivery

You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. We will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review. 

Please contact us within 1 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.

Important Notice:

1. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping have been affected. 

2. Processing time: In order to guarantee the quality of our products, Civamo.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.

Custom Tax or Duty

Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact our customer service by submitting a ticket.